Driving Car

FAQs

Frequently Asked Questions

What are your shipping details?

We offer free standard shipping on orders over $99 within the continental US. Orders under $99 ship standard, see checkout for pricing. International shipping is available. Shipping service may vary. Most orders ship within 24 hours. Holidays, and weather may affect shipping times. You will be notified via email with tracking information.

Shipping Policy

How long will it take to get my order?

Most orders are processed and shipped out within 24 hours of being placed during business hours. We try our best to ship as soon as we receive your order. Orders received before 2 PM PST typically ship the same business day. Orders received after 2 PM PST typically ship the next business day. Excludes select items, customized items, some oversized items, out of stock items and items on backorder. Holidays, inclement weather and COVID may affect shipping times. Once your order is processed, shipping time depends on where your order is being shipped. Orders within the United States generally take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

See our Shipping Policy

You can track your order(s) under My Account.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

See our Shipping Policy

Can I return my product?

We aim to make sure our customers love our products, but if you do need to return an item, we’re happy to help. We have a no hassle 30 day return/exchange policy. Please see our Returns Policy for more information.

Where do I find installation instructions?

You can find instructions for our products here. You can also see instructions per product (if available) on our product pages in the description section.

Do you offer technical support?

Yes! All our products include free live USA technical support.

Please contact us here:
Call :: 503-693-6608
Email :: answers@autoloc.com

Do you offer product warranties?

Yes! All our products include a limited lifetime warranty. A long life of smooth operation guaranteed! Contact us for more information.

Do you have a physical store I can visit?

No, AutoLöc is an eCommerce business with warehouses in Oregon. We do not offer any pickup or will-call service.

Can I sign up for your email newsletter?

Yes! Enter your email address here, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, & Shop Pay.

Do you sell gift cards?

Yes we do! Shop gift cards here. AutoLoc digital gift cards are a great gift for anyone and never expire! Available in $10, $25, $50 and $100 denominations.

Contact Us

If you have any questions or comments for us, chat us in our chat feature in the lower right corner below. Or fill out our contact form here with all of your details and we'll get back to you within 48 hours. Or feel free to call us at 503-693-6608.

We're here to help!